2005 California Government Code Sections 7528-7528.1 CHAPTER 22.5. CALIFORNIA TAXPAYERS\' RIGHT TO CUSTOMER SERVICEGOVERNMENT CODE
7528. (a) In addition to any other requirement, every state agency, as defined in Section 11000, that issues permits or licenses or accepts applications, proposals, bids, or similar requests shall post on a Web site, no later than January 1, 2007, "customer service" links to the following information: (1) A link entitled "frequently asked questions" that answers questions about how to obtain a permit or license or have an application granted and how to appeal the denial of a permit, license, or application. (2) A link for forms and applications and appeal-related documents that are available in a format that permits them to be downloaded and printed from the state agency's Web site. (3) A link with instructions on how individuals may file complaints, including via electronic means, related to issues under the jurisdiction of the state agency. (b) Nothing in this chapter shall affect the discretion of a state agency to post on the Internet information in addition to what is required to be disclosed by this chapter. (c) The requirements of this chapter only apply to state agencies that otherwise have an Internet Web site and are in addition to any other information that is otherwise required by law. 7528.1. This chapter shall remain in effect only until January 1, 2012, and as of that date is repealed, unless a later enacted statute, that is enacted before January 1, 2012, deletes or extends that date.
Disclaimer: These codes may not be the most recent version. California may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.