2005 California Government Code Sections 7528-7528.1 CHAPTER 22.5. CALIFORNIA TAXPAYERS\' RIGHT TO CUSTOMER SERVICE

GOVERNMENT CODE
SECTION 7528-7528.1

7528.  (a) In addition to any other requirement, every state agency,
as defined in Section 11000, that issues permits or licenses or
accepts applications, proposals, bids, or similar requests shall post
on a Web site, no later than January 1, 2007, "customer service"
links to the following information:
   (1) A link entitled "frequently asked questions" that answers
questions about how to obtain a permit or license or have an
application granted and how to appeal the denial of a permit,
license, or application.
   (2) A link for forms and applications and appeal-related documents
that are available in a format that permits them to be downloaded
and printed from the state agency's Web site.
   (3) A link with instructions on how individuals may file
complaints, including via electronic means, related to issues under
the jurisdiction of the state agency.
   (b) Nothing in this chapter shall affect the discretion of a state
agency to post on the Internet information in addition to what is
required to be disclosed by this chapter.
   (c) The requirements of this chapter only apply to state agencies
that otherwise have an Internet Web site and are in addition to any
other information that is otherwise required by law.
7528.1.  This chapter shall remain in effect only until January 1,
2012, and as of that date is repealed, unless a later enacted
statute, that is enacted before January 1, 2012, deletes or extends
that date.


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