2005 California Government Code Sections 53126-53127 Article 6.6. State Nonemergency Telephone System

53126.  Every local public agency may establish a nonemergency
telephone system as provided in this article.  The digits "311" shall
be dedicated as the nonemergency telephone number within the system.
  Nonemergency "311" telephone systems shall be designed to provide a
system similar to a "911" selective routing system, whereby the
location of the initial call is determined to provide a coordinated
uniform delivery system to meet the specified requirements of each
local jurisdiction.  Every system shall be designed to allow the
handling of emergency calls by the "911" emergency telephone system.
53126.5.  For purposes of this article, the following definitions
apply:
   (a) "Division of Telecommunications" means the Division of
Telecommunications of the Department of General Services.
   (b) "Local public agency" means a city, county, city and county,
and joint powers authority that provides a public safety answering
point (PSAP).
   (c) "Nonemergency telephone system" means a system structured to
provide access to only public safety agencies such as police and
fire, or a system structured to provide access to public safety
agencies and to all other services provided by a local public agency
such as street maintenance and animal control.
53127.  The Division of Telecommunications may aid local public
agencies in the formulation of concepts, methods, and procedures that
will improve the operation of systems authorized by this article and
increase cooperation among public agencies.